Shipping & Return Policy
SHIPPING
ALL ORDERS ARE SHIPPED VIA UPS
Please allow 1 to 3 business days for your order to be processed. Once your order is processed & your credit information verified, your order is shipped within 7 to 14 business days unless you pay separately for expedited services. Upon shipping, you will be notified by the e-mail address you provide when your order has been shipped along with the tracking information.
LUXURY WIGS
Due to customization, please allow 7-10 business days for wig units (This is not something that should be rushed, as we wish to present our best work. We recommend ordering at least 2 weeks in advance, especially for orders including color jobs.)
Expedited Shipping: Expedited shipping does not expedite the processing or customization time, only the shipping time.'/
We can not change a shipping address. Please be sure to enter the correct information at check out. If an order is returned to us due to an incorrect address, it will be refunded minus the shipping cost of $10. If an order is delivered to the wrong address because the customer failed to enter the correct \address, we are not responsible nor are we at fault.
Keep in mind, there may be delays out of our control due to weather and holidays and we are not held responsible. This is solely upon the shipping company.
Payment Plans
If your order is completed using one of our payment plan options, there is an extra 2-3 business day processing period due to the provider.
Unsuccessful delivery
1. If the package is delivered unsuccessfully because of wrong address offered by buyer, we are not responsible for any loss caused. The customer is responsible for all costs pertaining to re-delivery.
ALL SALES ARE FINAL.
ABSOLUTELY NO REFUNDS.
EXCHANGES ARE ONLY PERMITTED FOR UNUSED AND UNWORN PRODUCTS.
If you order the wrong product by mistake please contact us within 24 hours so that changes can be made we are not at fault for wrong product received. You will not receive a refund or exchange.
Due to Federal Health Regulations, hair may not be returned or exchanged. If you have received the wrong order, please contact us immediately!